Last updated: 2 June 2026

This Privacy Policy explains how Level Up Finishing Ltd. (“we”, “us”, “our”) collects, uses, stores and protects personal data when you visit our website, submit an enquiry, request a call back, apply for a job, or interact with our online advertising.

Our website is: https://levelupfinishing.com

For any questions regarding this Privacy Policy or your personal data, you can contact us at:

Level Up Finishing Ltd.
Email: info@levelupfinishing.com

1. Who we are

Level Up Finishing Ltd. provides finishing, renovation and related construction services. For the purpose of applicable data protection laws, Level Up Finishing Ltd. is the data controller responsible for the personal data collected through this website.

2. Personal data we collect

We may collect personal data in the following situations:

When you request a call back

When you use our call back form, we may collect:

  • Your phone number
  • The page from which the form was submitted
  • Date and time of submission

We use this information to contact you in relation to your request.

When you contact us or request a quote

If you contact us through the website, by phone, by email, or through a form, we may collect:

  • Your name
  • Your phone number
  • Your email address
  • Details about your project or enquiry
  • Any other information you choose to provide

We use this information to respond to your enquiry, provide information about our services, arrange communication, and prepare quotations where requested.

When you apply for a job

If you submit a job application through our website, we may collect:

  • Your first name and last name
  • Your phone number
  • Your email address
  • Your CV or other documents you choose to upload
  • Any additional information included in your application

We use this information only to review your application and contact you regarding employment opportunities.

When you visit our website

When you visit our website, certain technical data may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring website or source
  • General location data based on your IP address

This information helps us understand how visitors use our website and improve its performance, content and user experience.

3. How we use your personal data

We may use your personal data for the following purposes:

  • To respond to your enquiries
  • To call you back when you request it
  • To provide information about our services
  • To prepare and manage service requests or quotations
  • To review job applications
  • To maintain website functionality and security
  • To understand how visitors use our website
  • To improve our website, services and advertising
  • To comply with legal obligations

We do not use your personal data for email marketing or SMS marketing unless you have clearly requested or agreed to it.

4. Legal basis for processing personal data

We process your personal data only where we have a valid legal basis to do so. Depending on the situation, this may include:

Consent

We may rely on your consent when you voluntarily submit information through a form or when you accept non-essential cookies, such as analytics or advertising cookies.

Legitimate interests

We may process certain data where it is necessary for our legitimate business interests, such as responding to enquiries, improving our website, protecting our website from misuse, and understanding how visitors interact with our services.

Steps before entering into a contract

If you request a quote or contact us about our services, we may process your data in order to respond to your request and take steps before entering into a potential service agreement.

Legal obligations

In certain cases, we may need to process or retain information to comply with applicable legal, accounting or regulatory obligations.

5. Contact forms and call back requests

When you submit a form on our website, the information you provide is sent to the website owner for the purpose of responding to your request.

For example, if you submit a call back request, we will use your phone number only to contact you regarding that request. If you submit a job application, we will use your details only to assess your application and contact you regarding recruitment.

We do not sell your form submission data to third parties.

6. Job applications and CVs

If you submit a job application through our website, we will use your personal data only for recruitment purposes.

We keep job application data for up to 6 months, unless a longer period is required by law, necessary for the establishment or defence of legal claims, or agreed with you.

If your application is successful, relevant personal data may become part of your employment or contractor records and may be subject to a separate retention period.

7. Cookies, analytics and advertising

Our website may use cookies and similar technologies to provide website functionality, understand website performance, and support online advertising.

We may use:

  • Google Analytics to understand how visitors use our website
  • Meta Ads / Meta Pixel to measure advertising performance and improve our advertising campaigns

These tools may collect information such as your IP address, device information, browser information, pages visited, and interactions with our website.

Where required by law, non-essential cookies and tracking technologies will be used only after you provide your consent through our cookie banner or cookie settings.

You can control cookies through your browser settings. You may also be able to adjust your preferences through the cookie consent tool displayed on our website.

8. Third-party services

We may use trusted third-party service providers to operate and improve our website and communication systems. These may include:

  • Website hosting providers
  • Email service providers
  • Website maintenance providers
  • Analytics providers, such as Google Analytics
  • Advertising platforms, such as Meta Ads

These third parties may process personal data only where necessary to provide their services, comply with legal obligations, or support the operation and improvement of our website.

We do not sell your personal data.

9. International data transfers

Some third-party providers, such as Google and Meta, may process data outside Malta or the European Economic Area.

Where personal data is transferred internationally, we rely on appropriate safeguards required under applicable data protection laws, such as standard contractual clauses or other approved transfer mechanisms.

10. How long we keep your personal data

We keep personal data only for as long as necessary for the purpose for which it was collected.

In general:

  • Call back request data may be kept for as long as needed to respond to the request and manage communication.
  • Enquiry and quote request data may be kept for as long as necessary to manage the enquiry, provide services, and maintain business records.
  • Job application data is kept for up to 6 months unless a longer period is required or agreed.
  • Website analytics data may be retained according to the settings of the analytics tools used.
  • Certain records may be kept longer where required for legal, accounting or regulatory reasons.

11. How we protect your personal data

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your personal data, we cannot guarantee absolute security.

12. Your rights

Under applicable data protection laws, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to certain types of processing
  • Withdraw consent where processing is based on consent
  • Request data portability, where applicable
  • Lodge a complaint with the relevant data protection authority

To exercise your rights, you can contact us at:

info@levelupfinishing.com

We may need to verify your identity before responding to your request.

13. Children’s privacy

Our website and services are not directed at children. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to remove such information.

14. Automated decision-making

We do not use personal data collected through this website for automated decision-making that produces legal or similarly significant effects.

15. Links to other websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those third-party websites. We recommend that you read their privacy policies before providing any personal data.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations or data processing practices.

The updated version will be published on this page with a revised “Last updated” date.

17. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Level Up Finishing Ltd.
Email: info@levelupfinishing.com